1. INTRODUCTION
Welcome to the official website of Mahavir Hospital (“Hospital”, “Mahavir Hospital”, “we”, “us” or “our”). This website provides general information regarding the Hospital, its departments, healthcare services, doctors/consultants, facilities, appointment enquiries, contact information and other healthcare-related information. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to these Website Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please discontinue use of the website. These Terms apply to all visitors, patients, attendants, prospective patients, healthcare professionals and other users accessing the website.
2. IMPORTANT MEDICAL DISCLAIMER
The information published on this website is intended for general informational and educational purposes only. Information concerning diseases, symptoms, treatments, procedures, investigations, medicines, healthcare services or medical conditions must not be treated as a substitute for professional medical examination, diagnosis, consultation or treatment.No information contained on this website creates or establishes a doctor-patient relationship merely because you have accessed the website, read information on it, submitted an enquiry or requested an appointment. A medical diagnosis or treatment decision can only be made after appropriate clinical evaluation by a qualified healthcare professional.You should not delay, discontinue or modify medical treatment on the basis of information obtained from this website.
3. EMERGENCY MEDICAL DISCLAIMER
The website, online enquiry forms, email, WhatsApp communication, social-media communication and appointment-request systems are not intended for emergency medical communication. In an emergency or potentially life-threatening situation, you should immediately seek emergency medical assistance and/or attend an appropriate emergency medical facility.Submission of an online form or message does not guarantee that it will be read or responded to immediately.The Hospital’s emergency contact information is published on the website for assistance, but availability of a particular doctor, consultant, bed, procedure, diagnostic facility or other service cannot be guaranteed through the website.
4. APPOINTMENT REQUESTS
The website may permit users to submit appointment requests.An appointment request is only a request and does not constitute confirmation of an appointment.An appointment shall be considered confirmed only after confirmation by the Hospital or the concerned doctor/consultant through an authorized communication channel.Appointment availability may change due to doctor/consultant availability, emergency cases, hospital operational requirements, medical necessity, prior appointments, technical issues or unforeseen circumstances.The Hospital reserves the right to reschedule or cancel an appointment where reasonably necessary.
5. DOCTORS AND CONSULTANTS
Mahavir Hospital engages healthcare professionals through different arrangements, including employed professionals and visiting/independent consultants.Unless expressly stated otherwise, listing a doctor or consultant on the website does not by itself constitute a representation that every doctor or consultant is an employee of Mahavir Hospital.Individual healthcare professionals remain responsible for their professional clinical judgment, subject to applicable law, professional standards and the contractual/administrative arrangements governing their engagement with the Hospital.The Hospital may update, modify or remove doctor profiles, specialities, schedules and availability without prior notice.
6. NO GUARANTEE OF PARTICULAR MEDICAL OUTCOME
Healthcare outcomes vary between patients.The Hospital does not make any representation or guarantee that a particular treatment, procedure, investigation or intervention will result in a specific medical outcome.Medical treatment inherently involves clinical judgment, individual patient factors, risks, complications and uncertainties.Any information concerning treatment outcomes, recovery periods or expected results is general in nature unless specifically provided by a treating healthcare professional after clinical evaluation.
7. WEBSITE INFORMATION AND ACCURACY
The Hospital endeavours to maintain accurate and current information on the website.Healthcare services, doctor schedules, prices, facilities, insurance arrangements, availability, treatment protocols and other information may change from time to time.Information displayed on the website should not be treated as an irrevocable contractual offer.The Hospital reserves the right to correct, modify, update or remove website content without prior notice.
8. HEALTHCARE SERVICES
Information describing services, departments and facilities is provided for general information.Actual availability of a particular service may depend upon clinical requirements, doctor/consultant availability, infrastructure, equipment, bed availability, emergency circumstances, insurance/TPA authorization, government or regulatory requirements and other operational or medical considerations.
9. FEES, ESTIMATES AND PRICING
Any fee, package price, estimate, tariff or other financial information displayed online is indicative unless expressly stated to be a final written quotation.Actual charges may vary depending upon the patient’s clinical condition, investigations, procedures, medicines, consumables, duration of hospitalization, complications, additional services and other factors.The final bill shall be determined in accordance with services actually rendered and applicable Hospital tariffs.
10. INSURANCE AND THIRD-PARTY PAYMENTS
Mahavir Hospital may provide cashless/insurance/TPA-related assistance where applicable.Insurance coverage, authorization, pre-authorization, claim settlement and reimbursement are determined by the relevant insurer, TPA, government scheme or other payer according to the applicable policy, scheme rules and eligibility criteria.Hospital assistance with insurance documentation does not constitute a guarantee that a claim will be approved or paid.Any amount not approved or paid by the insurer/TPA/scheme, including deductions or exclusions, may remain payable by the patient/responsible party in accordance with applicable Hospital policies and law.
11. CANCELLATION, RESCHEDULING AND REFUND POLICY
Appointment cancellations, rescheduling and refunds shall be governed by the applicable Hospital policy communicated at the time of booking/payment.An appointment request does not guarantee consultation; a payment does not guarantee availability of a particular doctor; refunds may be subject to applicable administrative/payment-gateway charges; refunds, where approved, shall normally be processed through the original payment channel; and certain payments may be non-refundable where services have already been provided.The Hospital may formulate and amend specific service-level cancellation/refund rules from time to time.
12. PATIENT-PROVIDED INFORMATION
Users are responsible for ensuring that information submitted through the website is accurate, complete and not misleading. Where medical or personal information is submitted, users should provide information truthfully and to the best of their knowledge. The Hospital shall not be responsible for consequences arising substantially from materially inaccurate, incomplete, outdated or misleading information supplied by the user, subject always to applicable law.
13. PRIVACY
Personal information submitted through this website will be handled in accordance with the Hospital’s Privacy Policy. The Privacy Policy forms an integral part of these Terms. Users should carefully review the Privacy Policy before submitting personal or health-related information.
14. COMMUNICATIONS
By submitting an enquiry or appointment request, users may be contacted by the Hospital or authorized personnel through telephone, SMS, email, WhatsApp or other digital communication channels where applicable.Such communication may relate to appointments, healthcare enquiries, hospital services, billing/administrative matters, insurance/TPA documentation, patient-care coordination and other matters reasonably connected with Hospital services.Marketing communications, where applicable, shall be handled in accordance with applicable law and the Hospital’s privacy/communication practices.
15. THIRD-PARTY SERVICES AND LINKS
The website may contain links, integrations or references to third-party websites, payment gateways, analytics providers, social-media platforms, mapping services, communication platforms or other external services. Such third parties operate independently and may have their own terms and privacy policies.Mahavir Hospital does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices or policies, except to the extent required by applicable law.
16. WEBSITE ANALYTICS AND COOKIES
The website may use cookies, analytics tools, performance tools, security tools, advertising technologies and similar technologies to improve website functionality, understand visitor behaviour, maintain security and improve user experience.Where applicable, third-party providers may process technical information in accordance with their own terms and policies.Further information is provided in the Hospital’s Privacy Policy/Cookie Notice.
17. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content of this website, including text, logos, graphics, photographs, designs, videos, layout, trademarks, service marks and other materials, is owned by or licensed to Mahavir Hospital.No person may reproduce, modify, distribute, commercially exploit, publish or repurpose website content without prior written permission, except where permitted by law.
18. PROHIBITED USE
Users shall not use the website for unlawful purposes; attempt unauthorized access; introduce malware, viruses or harmful code; interfere with website functionality; scrape or systematically extract content without authorization; impersonate another person; submit fraudulent or misleading information; harass Hospital personnel or other users; or use website content for unlawful commercial purposes.
19. WEBSITE AVAILABILITY
The Hospital endeavours to keep the website accessible but does not guarantee uninterrupted or error-free availability.The website may temporarily become unavailable because of maintenance, upgrades, technical problems, cyber incidents, telecommunications failures, hosting issues or circumstances beyond reasonable control.
20.CYBERSECURITY
The Hospital takes reasonable measures to protect its digital systems and information. No internet-based system can be guaranteed to be completely secure. Users acknowledge the inherent risks associated with transmitting information over the internet and should avoid submitting highly sensitive information through unsecured or unauthorized channels.
21. LIMITATION OF WEBSITE LIABILITY
To the maximum extent permitted by applicable law, Mahavir Hospital shall not be liable solely because of a user’s inability to access the website or because of reliance upon general website information where such information was not intended to constitute individual medical advice.Nothing in these Terms shall exclude, restrict or limit any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable Indian law.Nothing in these Terms shall be interpreted as excluding statutory patient rights or lawful remedies available to a patient.
22.INDEMNIFICATION
To the extent permitted by applicable law, a user may be responsible for losses, claims or liabilities arising from the user’s unlawful use of the website, fraudulent conduct, unauthorized use, infringement of third-party rights or deliberate misuse of the website.This clause shall not apply to the extent that such liability arises from the Hospital’s own unlawful act, negligence or other liability that cannot legally be transferred to the user.
23. FORCE MAJEURE
The Hospital shall not be responsible for delay or failure in website operation or certain administrative services resulting from circumstances beyond reasonable control, including natural disasters, epidemic/pandemic situations, fire, flood, war, civil disturbance, government action, telecommunications failure, major cyber incidents, power failure or other extraordinary circumstances.
24. MODIFICATION OF TERMS
Mahavir Hospital may modify these Terms from time to time.The updated version shall be published on the website with the revised Last Updated date.Continued use of the website after publication of revised Terms may constitute acceptance to the extent legally permissible.
25. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
26. JURISDICTION
Subject to applicable statutory rights, mandatory dispute-resolution mechanisms and the jurisdiction of competent authorities/tribunals, courts having competent jurisdiction in Ahmedabad, Gujarat shall have jurisdiction over disputes arising specifically from the use of this website.
27. GRIEVANCES
Users may raise website-related, privacy-related or administrative grievances through the Hospital’s designated contact channels.Privacy & Grievance Contact: Mahavir Hospital; Email: [privacy@mahavirhospital.care / designated email]; Telephone: [●].The Hospital shall endeavour to acknowledge and address legitimate grievances within applicable legal and operational timelines.
28. SEVERABILITY
If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions shall continue to the extent legally permissible.
29. ENTIRE TERMS
These Terms, together with the Privacy Policy and other policies expressly incorporated by reference, constitute the terms governing use of the Hospital’s website.
30. CONTACT DETAILS
Mahavir Hospital, Mahavir Status, Near Manmohan Cross Road, New Nikol, Ahmedabad, Gujarat – 382415, India.
Email: info@mahavirhospital.care | Appointment: +91 9624365700 | Emergency: +91 9624365718
By continuing to use this website, you acknowledge that you have read and understood these Terms & Conditions.